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    Updates From The Field

    At American Tower, we are committed to supporting our customers and their networks, despite whatever challenges come our way. We are working hard to continue providing high-quality service to our customers, and these podcasts share some recent examples.

     
    Los Angeles Wireless Tower Los Angeles Wireless Tower

    Episode 1: Serving Our Customers and Their Communities

    Our President of U.S. Tower would like to share a few words about the actions we are taking during this time to support our customers and the community.

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    Steve Vondran

    Steve Vondran
    President, U.S. Tower

     
    Guyed Wireless Tower Guyed Wireless Tower

    Episode 2: Rebuild Response Post Natural Disaster

    Listen to the Director of Regional Network Operations in the Southeast talk about a tornado that took down a guyed tower recently in Vossburg, Mississippi, and the efforts that restored service at the tower within three days.

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    Eric Dudek

    Eric Dudek
    Vice President, Network Operations

    Clark Lindstrom

    Clark Lindstrom
    Director, Regional Network Operations

     
    Convention Center Guyed Wireless Tower

    Episode 3: Frontline Buildings Support Strategy During COVID-19

    Hear how several venues supported by American Tower infrastructure have been repurposed as emergency care facilities to address the COVID-19 crisis, and what actions we have taken to ensure maximum network performance.

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    Aaron Feduk

    Aaron Feduk
    Senior Director, Real Estate Partnerships and Sales

    Patrick Trueblood

    Patrick Trueblood
    Supervisor, System Performance, Managed Networks

     
    Broadcast Tower Broadcast Tower

    Episode 4: Industry Expertise Results in Quick On-Air Response

    Find out about the turnkey solution our broadcast team developed to help Chicago broadcasters restore their networks, after a nearby rooftop site was taken off air by serious flooding.

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    Neil Searls

    Neil Searls
    Senior Director, Business Development, Broadcast

    Jim Leifer

    Jim Leifer
    Senior Manager, Broadcast Operations

    Willis Tower? is a registered trademark of 233 S. Wacker LLC.
    John Hancock? is a registered trademark of John Hancock Life Insurance Company & John Hancock Mutual Life Company.

     
    Leasing Leasing

    Episode 5: Keeping Up With Leasing Demand

    Learn how our leasing operations management team has improved our leasing process to make it quicker and easier for customers to get on our sites.

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    Regan Buckley

    Regan Buckley
    Vice President, Leasing Operations

    Erin Rumley

    Erin Rumley
    Senior Manager, Leasing Operations

     
    Wireless Tower Wireless Tower

    Episode 6: Backup Power Storm Response

    Hear how one of our sites in Ohio was able to maintain connectivity for eight days, following a severe wind storm, while the local utility company made repairs to restore power.

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    Jeremy McDavitt

    Jeremy McDavitt
    Director, Operational Services

    Kamran Taqui

    Kamran Taqui
    Manager, Utilities Management

    Stay tuned for our next podcast episode: Subscribe to our emails.

    Our team is ready to support you during challenging times. Read about our response to COVID-19.

    Tell us how we are doing

    Tell Us How We Are Doing

    To get continually better over time—that is our goal. We believe in providing frequent opportunities for our customers to submit their feedback, so we can use it to make changes and improve how we work together.

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